Warranty
One-year limited warranty.
GeekMagic official products include a one-year limited warranty for eligible manufacturing defects under normal use.
Coverage
The warranty covers eligible manufacturing defects in the device hardware for one year from the delivery date or purchase date shown by the official order record.
Not covered
- Damage caused by misuse, drops, liquid, excessive heat or improper power supply.
- Unauthorized repair, modification, flashing or disassembly damage.
- Normal cosmetic wear, scratches or consumable accessories.
How to request service
Email GeekMagic@163.com, call +86 15692082060, or contact WeChat: ifengchao with your order number, product model, firmware version and clear photos or videos showing the issue.
Service options
Depending on diagnosis and availability, we may provide troubleshooting, firmware guidance, replacement parts, repair guidance or replacement through the original purchase channel.